A modern service desk for incidents, requests, and assets.
Give technicians a clean ITSM workspace for managing work, linking assets, tracking updates, and keeping users informed.
Built for practical IT teams
Hi5Tech ITSM focuses on the workflows teams use every day.
Incident management
Create, triage, assign, update, and resolve incidents with device context.
Service requests
Handle repeatable user requests with forms, workflows, and approvals.
Asset records
Track assets, ownership, locations, warranty details, and linked Control devices.
Comments and timeline
Keep technician updates, activity, and attachments together.
SLA-ready workflows
Prepare for SLA tracking, breach visibility, and reporting.
Self-service ready
Give end users a simple place to raise requests and see updates.
ITSM and Control work together
Tickets can link to devices, devices can show ticket history, and assets can bridge the two products.
Device context
Open a device from an incident when Control is enabled.
Asset linking
Keep service desk assets aligned with live Control devices.
Cleaner support
Technicians can move from issue to device context without losing the workflow.
Start building a cleaner IT workflow.
Try Hi5Tech for your ITSM, device control, and support workflows.